YOUR RESPONSIBILITY IF NEEDING TO RESCHEDULE YOUR BOOKING FOR YOUR CASUAL SINGING LESSON
• If you need to reschedule your casual singing lesson, it will be your responsibility to
contact us using any of the following methods:
* Telephone AASP on (02) 4393 6767
* Send an email to office@aaspeech.com.au
* Reply to the courtesy email reminder (this also goes to office@aaspeech.com.au)
* Send a text message directly to your singing teacher (Todd)
* Tell an AASP staff member face to face (e.g. when onsite at one of our clinics)
If you call our office and we are unable to answer your call please leave us a voicemail.
RESCHEDULE
(MORE THAN 24 HOURS BEFORE YOUR LESSON TIME)
If you contact us MORE THAN 24 hours before your casual lesson time, you will be able to reschedule your lesson to another suitable date (or keep your payment as credit) for a RESCHEDULE FEE OF $20.
LATE RESCHEDULE
(LESS THAN 24 HOURS BEFORE YOUR LESSON TIME)
If you contact us LESS THAN 24 hours (but more than 1 hour) before your casual lesson time, you will be able to reschedule your lesson to another suitable date (or keep your payment as a credit) for a LATE RESCHEDULE FEE OF 50% of the Lesson Fee.
CANCELLATIONS
: If you choose to cancel your lesson (instead of rescheduling), please note that CASUAL SINGING LESSONS are non-refundable. However, we may permit a transfer of the fee to a family member or close associate (conditions apply).
NON-ATTENDANCE:
If you fail to attend your casual lesson without providing any notice (or if you provide notice after the start of your lesson time), the fee paid is not refundable or transferable.
